Collars Privacy Policy
Last Updated: May 1st, 2025
Collars ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, Pet Care Hubs on WhatsApp, and third-party services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of data from users:
Non-Personal Data
- Relation to Animals: We collect information about your relationship with animals (e.g., pet ownership).
- Contact Information: We collect contact details (e.g., email address, phone number) for communication purposes.
Behavioral Data
- Cookies & Tracking: We use cookies and similar technologies to collect behavioral data, such as browsing activity on our website. This data is mostly collected through third-party services, such as analytics tools and advertising platforms.
Transactional Data
- Purchases: We collect transactional information for users who purchase Broadcast Packs or participate in promotions such as Pet of the Week. However, all payment details are processed through third-party services, and Collars does not store or access your sensitive payment information. Your details are deleted immediately after the transaction is processed.
Feedback & Reviews
- We collect feedback via WhatsApp and may track WhatsApp group behavior for analysis, improving user experience, and community engagement.
2. How Data is Collected
We collect data through the following channels:
- Website: Through interactions with our website, including form submissions and cookies.
- WhatsApp: Data collected from participation in Pet Care Hubs and feedback shared via WhatsApp.
- Third-Party Services: Data collected through third-party tools (e.g., analytics platforms, advertising services) that help us understand user behavior.
3. How We Use Your Data
We use the collected data for the following purposes:
- Providing Services: To facilitate the provision of services such as content posting, community engagement, and responding to inquiries.
- Marketing: To send marketing communications, such as promotional emails or announcements, related to Collars’ services.
- Analytics: To track and analyze user behavior, improve our website, services, and the overall user experience.
4. Data Sharing
At this time, Collars does not share any user data with third parties. We are committed to keeping your information private and secure.
5. Data Storage and Security
- Storage: All collected data is securely stored.
- Security Measures: We take appropriate technical and organizational measures to protect your data, including encryption and restricted internal access, to ensure your data is safe and secure.
- Retention: We retain your data for up to 24 months or as necessary for the purposes outlined in this policy.
6. User Rights
You have the following rights regarding your data:
- Access, Modify, or Delete Your Data: You can request access to, correction, or deletion of your personal data by contacting us at dataofficer@joincollars.com.
- Opt-Out: You have the option to opt-out of certain types of data collection, such as marketing communications. You can unsubscribe from our marketing emails by following the instructions in the email, or by contacting us directly.
7. Cookies Policy
We use cookies to improve your experience on our website and to collect behavioral data. The types of cookies we use include:
- Functional Cookies: To ensure the website functions properly.
- Analytics Cookies: To track and analyze usage patterns for better service delivery.
- Advertising Cookies: To tailor ads to your interests.
You can manage your cookie preferences by using the opt-out options available on our website, or through your browser settings. You can also adjust cookie settings or reject cookies entirely if you prefer.
8. Legal Compliance
Collars complies with the following data protection regulations:
- GDPR (General Data Protection Regulation): We comply with the data protection requirements for users in the European Union.
- CCPA (California Consumer Privacy Act): We adhere to privacy rights and practices for users in California, USA.
- LGPD (Lei Geral de Proteção de Dados): We follow Brazil’s General Data Protection Law to protect the privacy of users in Brazil.
We handle all personal data with care, ensuring it remains anonymous, transparent, and compliant with the relevant legal frameworks.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Collars Data Officer
Email: dataofficer@joincollars.com
Website: https://joincollars.com/legal-notices/general-privacy-policy
Email: dataofficer@joincollars.com
Website: https://joincollars.com/legal-notices/general-privacy-policy
Changes to This Privacy Policy:
Collars reserves the right to modify or update this Privacy Policy at any time. Any significant changes will be communicated via email or posted on our website. Continued use of our services after such updates constitutes acceptance of the new terms.
Collars reserves the right to modify or update this Privacy Policy at any time. Any significant changes will be communicated via email or posted on our website. Continued use of our services after such updates constitutes acceptance of the new terms.