Last Updated: May 1st, 2025
Welcome to the Collars Pet Care Hubs! By joining and participating in the Pet Care Hubs, you agree to the following terms and conditions. Please read them carefully.
1. Introduction
Collars Pet Care Hubs are community-driven groups designed to help pet owners connect with one another, share advice, and discover local, sustainable pet care resources. Our hubs are hosted on WhatsApp, allowing users to engage in conversations, ask for recommendations, and share experiences.
2. Membership Eligibility
- New Members: To join the Pet Care Hubs, all new members are required to fill out a registration form. This form includes basic information necessary to ensure your eligibility and facilitate communication within the hub.
- Current Members: Members who joined the Pet Care Hubs prior to the introduction of the registration system are participating at their own risk. They acknowledge and accept that they did not go through the formal registration process but are bound by the same terms and conditions.
3. User Responsibilities
By joining the Pet Care Hubs, members agree to:
- Respect the Community: Engage in friendly, respectful, and constructive communication. Avoid offensive, discriminatory, or abusive language.
- Relevant Contributions: Post only content relevant to the pet care community. Off-topic posts, spam, and unsolicited advertisements will be removed.
- Privacy and Confidentiality: Respect the privacy of other members. Do not share personal or confidential information without consent.
- No Self-Promotion or Commercial Advertising: Members are not allowed to promote their own businesses or services unless explicitly permitted by Collars. Only approved broadcast packs or deals offered through the platform can be shared.
- Follow the Pet of the Week Guidelines: If participating in the Pet of the Week contest, members must follow the official guidelines. Any attempts to manipulate votes or submit inappropriate content will result in disqualification.
4. Platform Usage
- WhatsApp Platform: The Pet Care Hubs are hosted on WhatsApp, and participation in these hubs implies that you agree to WhatsApp's terms and conditions. Collars is not responsible for any issues or limitations with WhatsApp’s services.
- Registration Forms: New members must complete a registration form to be officially added to the Pet Care Hubs. This form may ask for details such as your name, pet type, location, and preferred services.
- Current Members’ Acknowledgment: Members who joined prior to the registration system are considered to have joined at their own risk. They understand that Collars cannot guarantee any formal registration or eligibility process for them but can still participate in the Pet Care Hubs under these terms.
5. User-Generated Content
- Content Submission: By submitting content (posts, images, recommendations, etc.) to the Pet Care Hubs, members grant Collars a non-exclusive, royalty-free license to use, modify, and share the content for promotional and community purposes.
- Content Removal: Members can request to have their content removed from the platform at any time by contacting Collars support. However, some cached versions of the content may still exist for a short period.
- Respect for Intellectual Property: Users must only share content that they have the right to use and distribute. Any content found to violate intellectual property rights may be removed.
6. Data Collection and Privacy
- Data Collection: When joining the Pet Care Hubs, Collars may collect basic personal information such as your name, email, and pet-related details through the registration form. For current members, any data shared in the hub is collected at your discretion.
- Data Usage: This data is used solely for the purpose of facilitating communication within the Pet Care Hubs and ensuring that members have access to relevant information and updates.
- Privacy: Collars takes reasonable steps to protect the privacy of members. However, since the Pet Care Hubs are hosted on WhatsApp, we cannot guarantee the same level of privacy or security as if the platform were hosted on Collars’ own infrastructure.
7. Limitation of Liability
Collars is not responsible for any damage, loss, or legal issues arising from the use of the Pet Care Hubs or the content shared within them. Participants use the Pet Care Hubs at their own risk.
8. Termination and Suspension of Access
- Termination Rights: Collars reserves the right to remove or suspend any member from the Pet Care Hubs if they breach the terms and conditions, post inappropriate content, or engage in behavior that disrupts the community.
- Account Deletion: Members can request to leave the Pet Care Hub at any time. If you wish to delete your data or content, please contact Collars support.
9. Modifications to the Terms
Collars reserves the right to modify these terms at any time. Any updates to the terms will be communicated via email, and the changes will take effect from the date specified in the notification.
10. Governing Law
These terms are governed by the laws of the United Kingdom. Any disputes or claims arising from the use of the Pet Care Hubs will be resolved in accordance with UK law.